Transfer a social account

A social account can only be assigned to one organization. If you work in multiple organizations, you can transfer a social account in to or out of an organization to manage who can work on that account.

Hootsuite users who belong to an organization can connect social accounts to one of two places:

• Private social accounts, which is for each Hootsuite account owner's private use.
• An organization, which enables collaboration and sharing of social accounts with team members.

You can transfer social accounts from Private social accounts into an organization, or vice versa. If you belong to multiple organizations, you can also transfer social accounts between organizations, because they can only be part of one organization at a time. Analytics and scheduled content are retained when a social account is transferred.

Important: Draft posts are deleted when you transfer a social account.

To see where your social accounts are connected, go to Account, and then select Social accounts and teams. Private social accounts are at the bottom. Select Social Networks under an organization’s name to view those accessible to team members.

Transfer a private social account to an organization

You must be an organization Super Admin, Admin, or have the custom organization permission to Manage social accounts to transfer social accounts.

1. Go to Account, and then select Social accounts and teams.
   
2. Under Private social accounts, select Settings on a social account, and then select Transfer to/Share.
3. Select the organization or team from the list.
4. Optional: Select the first box to create a new board in your account populated with streams for the social account.
5. Optional: Select the second box to delete all scheduled posts for the social account. Leaving the box unchecked will retain your scheduled posts.
   

   Important: Deleted scheduled posts cannot be recovered! You may want to consider reviewing and deleting them later. See Manage your content calendar.

6. Select Transfer social account/Share.

Transfer a social account from an organization

When you transfer a social account from one organization to another, you unassign all assigned messages. If you've set up automation rules for assignments, you will need to recreate them.

1. Go to Account, and then select Social accounts and teams.
   
2. Select Social Networks under the organization name.
   
3. Select the social account from the list on the left.
4. Select the gear icon in the top right, and then select Transfer to.
   
   
5. Select either Private social accounts or another organization name from the list.
6. Optional: Select the first box to create a new board in your account populated with streams for the social account.
7. Optional: Select the second box to delete all scheduled posts for the social account. Leaving the box unchecked will conserve scheduled posts by default.
   

   Important: Deleted scheduled posts cannot be recovered! You can always review and delete them later. See Manage your content calendar.

8. Select Transfer social account.