Have AI create replies for you

Use AI-powered smart replies in Inbox to quickly create context-aware responses to public social media comments, mentions, and messages. Smart replies can help you respond faster, more consistently, and in an on-brand manner.

Your administrator must enable this feature for you to use it (see Set up AI-powered smart replies).

Get reply suggestions from AI

Have AI suggest a reply for you. You can then accept the reply or edit it before sending it.

Note: Smart replies are not available for Facebook or Instagram private messages or for WhatsApp.

1. In Inbox, open a conversation, and then select Suggest reply using AI. The smart reply AI analyzes the content, sentiment, and intent of public conversations and suggests a contextual reply.
   
2. Choose whether you want to accept, rewrite, or cancel the suggested reply before you send it.