Mute a contact

To prevent messages from certain contacts from entering the queue, you can mute those contacts. An admin must turn this feature on.

1. Go to Nest (or go to Inbox if you're still using the Classic experience), and select a message from the contact you want to mute.
2. In the Contact area, select Mute.
   

After you mute a contact, you’ll need to manually resolve the conversation. All new conversations from that contact are then auto-resolved. The contact will not know you've muted them.

You can still find muted contacts and full conversation histories by searching for a contact's name or conversation content.