Queue
- Sparkcentral queue management and filters
- Set conversation ownership in Sparkcentral
- Set auto-ownership in Sparkcentral
- Conversation ownership removal in Sparkcentral
- Sparkcentral cross-channel conversation history
- Lock a conversation in Sparkcentral
- Auto-resolve conversations in Sparkcentral
- Bulk resolve conversations in Sparkcentral
- Use boomerangs in Sparkcentral
- Mute a post in Sparkcentral
- Search for conversations or contacts in Sparkcentral
- About the new conversation indicator in Sparkcentral
- Customer satisfaction surveys in Sparkcentral
- Sparkcentral service-level agreements (SLAs)
- Sparkcentral audit trails
- Sparkcentral message previews and timestamps