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  1. Hootsuite Help Center
  2. Manage customer care with Sparkcentral
  3. Queue

Queue

  • Sparkcentral queue management and filters
  • Set conversation ownership in Sparkcentral
  • Set auto-ownership in Sparkcentral
  • Conversation ownership removal in Sparkcentral
  • Sparkcentral cross-channel conversation history
  • Lock a conversation in Sparkcentral
  • Auto-resolve conversations in Sparkcentral
  • Bulk resolve conversations in Sparkcentral
  • Use boomerangs in Sparkcentral
  • Mute a post in Sparkcentral
  • Search for conversations or contacts in Sparkcentral
  • About the new conversation indicator in Sparkcentral
  • Customer satisfaction surveys in Sparkcentral
  • Sparkcentral service-level agreements (SLAs)
  • Sparkcentral audit trails
  • Sparkcentral message previews and timestamps
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