Agent workspace
- Sparkcentral contact attributes
- Sparkcentral resolve settings and topic requirement
- Away states in Sparkcentral
- Sparkcentral saved replies
- Real-time insights for Sparkcentral agents
- Add and use quick replies, buttons, and postbacks in Sparkcentral
- Copy a full conversation in Sparkcentral
- Repost a message in Sparkcentral
- Switch from public to private messages in Sparkcentral
- Shorten a link in Sparkcentral
- Use animated GIFs in Sparkcentral messages
- Sparkcentral team chat
- Hide a Facebook comment in Sparkcentral