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  1. Hootsuite Help Center
  2. Manage customer care with Sparkcentral
  3. Routing and automation

Routing and automation

  • Language detection in Sparkcentral
  • Sparkcentral conversation prioritization
  • Use automations in Sparkcentral
  • Use auto responders in Sparkcentral
  • Skill set routing in Sparkcentral
  • Sparkcentral topics
  • Sparkcentral tags
  • Contact groups in Sparkcentral
  • Sparkcentral IVR deflection to WhatsApp or SMS
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