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  1. Hootsuite Help Center
  2. Manage customer care with Inbox 2.0
  3. Agents - Provide customer care across social channels

Agents - Provide customer care across social channels

  • Work with conversations in Inbox 2.0
  • Personalize your settings and notifications in Inbox 2.0
  • View and filter your queues
  • Create a custom inbox
  • Assign a message
  • Work with automatic assignments
  • Review and edit contact information
  • Search for conversations or contacts
  • Mute a contact
  • View a contact's conversation history
  • About locked conversations
  • Resolve conversations in bulk
  • Gauge sentiment in Inbox 2.0
  • Create Zendesk tickets from conversations
  • Speed up response times with saved replies
  • Have AI create replies for you
  • Engage with other agents in Inbox 2.0 team chat
  • Keep track of your performance in Inbox 2.0
  • View SLA status in the queue
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