Agents: Provide customer care across social channels
- Edit your personal preferences in Hootdesk
- View and filter your Hootdesk queue
- Search for conversations or contacts in Hootdesk
- Review and edit Hootdesk contact information
- Set conversation ownership in Hootdesk
- About locked conversations in Hootdesk
- Monitor your Real-Time Insights data
- View SLA status in the Hootdesk queue
- Use saved replies in Hootdesk
- Manage conversations in Hootdesk
- Mute a contact
- Engage with other agents in Hootdesk team chat