Agents - Provide customer care across social channels
- Personalize your settings and notifications in Inbox 2.0
- View and filter your queues
- Search for conversations or contacts
- Review and edit contact information
- Mute a contact
- Work with conversations in Inbox 2.0
- Resolve conversations in bulk
- Assign a message
- About locked conversations
- Create Zendesk tickets from conversations
- Speed up response times with saved replies
- Engage with other agents in Inbox 2.0 team chat
- Monitor your performance in Inbox 2.0
- View SLA status in the queue