Agents: Provide customer care across social channels
- Edit your personal preferences in Inbox 2.0
- View and filter your Inbox 2.0 queue
- Search for conversations or contacts in Inbox 2.0
- Review and edit Inbox 2.0 contact information
- Assign a conversation in Inbox 2.0
- About locked conversations in Inbox 2.0
- Monitor your Real-Time Insights data
- View SLA status in the Inbox 2.0 queue
- Create and use saved replies in Inbox 2.0
- Manage conversations in Inbox 2.0
- Mute a contact
- Engage with other agents in Inbox 2.0 team chat