Agents - Provide customer care across social channels
- Work with conversations in Inbox 2.0
- Personalize your settings and notifications in Inbox 2.0
- View and filter your queues
- Create a custom inbox
- Assign a message
- Work with automatic assignments
- Review and edit contact information
- Search for conversations or contacts
- Mute a contact
- View a contact's conversation history
- About locked conversations
- Resolve conversations in bulk
- Gauge sentiment in Inbox 2.0
- Create Zendesk tickets from conversations
- Speed up response times with saved replies
- Have AI create replies for you
- Engage with other agents in Inbox 2.0 team chat
- Keep track of your performance in Inbox 2.0
- View SLA status in the queue