Admins - Do more with Advanced Inbox
- Track agents availability with away states
- Monitor Inbox 2.0 performance in real time
- Deliver consistent service with SLAs
- Connect Zendesk to Inbox 2.0
- Give agents access to real-time insights
- Track conversation actions with audit trails
- Create custom metrics reports for Inbox 2.0
- Detect a contact's language in Inbox 2.0
- Create WhatsApp message template replies
- Connect a bot to Inbox 2.0
- Convert calls to messages with WhatsApp IVR deflection