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Hootsuite Help Center
Manage customer care with Sparkcentral
Manage customer care with Sparkcentral
Get started
Overview of Sparkcentral
Sparkcentral Admin Quick Start Guide
Sparkcentral Agent Quick Start Guide
Create a Sparkcentral agent account
Create a team in Sparkcentral
Enable single sign-on (SSO) with Hootsuite and Sparkcentral
See all 7 articles
Agent workspace
Sparkcentral contact attributes
Sparkcentral resolve settings and topic requirement
Away states in Sparkcentral
Sparkcentral saved replies
Real-time insights for Sparkcentral agents
Add and use quick replies, buttons, and postbacks in Sparkcentral
See all 13 articles
Personal settings
Update your account information in Sparkcentral
Set your default availability in Sparkcentral
Set up Sparkcentral notifications
Channels
Sparkcentral channel settings
Add Facebook and Instagram accounts to Sparkcentral
Facebook settings in Sparkcentral
Add a Twitter account to Sparkcentral
Twitter settings in Sparkcentral
Twitter search queries in Sparkcentral
See all 11 articles
Queue
Conversation assignment in Sparkcentral
Set auto-assignment in Sparkcentral
Conversation assignment removal in Sparkcentral
Sparkcentral cross-channel conversation history
Lock a conversation in Sparkcentral
Auto-resolve conversations in Sparkcentral
See all 15 articles
Routing and automation
Language detection in Sparkcentral
Sparkcentral conversation prioritization
Use automations in Sparkcentral
Use auto responders in Sparkcentral
Skill set routing in Sparkcentral
Sparkcentral topics
See all 9 articles
Reporting and analytics
Get started with Sparkcentral reporting and analytics
Sparkcentral Account usage report
Sparkcentral Agent / team reports
Sparkcentral Volume reports
Sparkcentral Customer satisfaction reports
Sparkcentral SLA report
See all 9 articles
Privacy and security
Enable Sparkcentral single sign-on with third-party partners
Set the inactive session length in Sparkcentral
Mute a contact in Sparkcentral
Delete a contact in Sparkcentral
Automatically clear contact attributes in Sparkcentral
Personally identifiable information in Sparkcentral
Integrations and APIs
Sparkcentral API and integrations moved to developer docs
Troubleshooting
Resolve Facebook issues in Sparkcentral
Delivery notifications in Sparkcentral
Multiple attachments in Sparkcentral
Display issues when importing Sparkcentral CSV files in Excel
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