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  Article updated: June 02, 2023

Review organic performance with Impact content

Important: We're saying goodbye to Impact - and hello to Hootsuite Advanced Analytics. Read all about this change and what you, as an Impact customer, need to do here: Changes to Impact and Analytics - Summer 2023.

Review the performance of all your social media posts and identify your top-performing content.

Plans: Enterprise members with Hootsuite Impact

Impact content in Analytics displays all your organic, paid, and dark posts for Facebook, Instagram, Twitter, LinkedIn, and organic posts for Pinterest and YouTube.

Go to Analytics and then select Impact content.

  • If you don't see Impact content in Analytics, please reach out to your customer account manager.
  • If you don't see an organic account in Impact content, make sure you've connected it to Impact. Learn how to connect an ad account to Impact.

Review performance for your organic posts

Customize your content view to track metrics that matter to you.

  1. Select the social networks and ad accounts you want to use.
  2. Select Customize columns to search for and select the columns you want to display, and then select Apply. You can point to a metric name to view its description or see Metrics in Impact for a complete list of metrics.
  3. Select Change date range to show results for a specific date range.
    Date picker used to select date range.

Filter posts

Use filters to customize the data in your reports and measure performance for specific posts. For example, you can filter content to display metrics only for organic or paid posts. You can also combine multiple filters to display metrics for promoted video posts or organic link posts shared on specific social networks.

  1. Select Filter . Different filters are shown for different social networks.
  2. Select your filters.
  3. To filter posts by text, tag, campaign, and link, select Create your own filters. The following examples show how you can use these filters.
    • Text filter - View results for posts that contain a specific keyword or hashtag.
    • Campaign filter - View results for posts that are part of a specific campaign.
    • Link filter - View results for posts that link to a particular website or web page. If a post uses shortened links, you will need to use a Text filter to surface matches from the destination link.
  4. Select Apply.

Tip: Select Save to save frequently used filters. To use a saved filter, select the arrow next to Filters Filter option showing arrow., and select the saved filter from the list.

Review performance of your posts

The Impact content view displays a date stamp, thumbnail image, caption, tags, and performance metrics for the posts published on the social network you select.

In the Impact content view, you can:

  • Sort posts and metrics - Select a column heading to sort metrics by that column and find your top-performing posts for the specified time frame.
  • Open the original post - Select the time stamp link to open the post in the associated social account.
  • View post details - Select the post to see the post, tags, and additional metrics.
    • Select Add tag to add a new tag to the post.
      Sample post showing post details with Add tag highlighted.
    • Scroll down to see additional metrics for the post. Search to surface a specific metric. Metrics are organized into six sections: Affinity, Awareness, Consumption, Conversation, Custom, and Intent. See Metrics in Impact to learn more.

Tip: Find your Adobe Analytics and Google Analytics data in this section.

  • Select Load more content to display up to 1000 posts.
  • Select Export, and then select Comma-separated values (.csv) to export your Impact content view to CSV. The export includes the 1000 most recent posts for the time frame you selected. Note that exports include all the metrics available in Impact content, not just the ones you selected to display in your view.


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