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  Article updated: July 11, 2024

Work with conversations in Inbox 2.0

Helping contacts with questions or problems is more than just a friendly reply. You’ll be keeping track of the status of ongoing conversations and resolving them when finished, and you may also need to categorize conversations, switch from a public to a private conversation, or attach files or GIFs to conversations.

Audience: Inbox 2.0 agents

Go to Inbox 2.0, and then open a conversation. Select any of the following options for details about what you can do in conversations.

 

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