Article updated: December 04, 2023
Search for conversations or contacts
Find conversations, keywords in messages, or contacts with Inbox 2.0 search.
Audience: Inbox 2.0 agents
Search for information in Inbox 2.0
- Enter a contact’s name, handle, or phone number, or enter keywords to find a specific message. A Contacts and a Messages link appear, showing any matching results.
- (Optional) On the Messages tab, select Show filters to filter results by channel, the message's receive or send time, and whether the message is incoming or outgoing.
- Select a conversation to view its history, update its status, or continue the conversation.
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