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  Article updated: December 04, 2023

Search for conversations or contacts

Find conversations, keywords in messages, or contacts with Inbox 2.0 search.

Audience: Inbox 2.0 agents

Search for information in Inbox 2.0

  1. Enter a contact’s name, handle, or phone number, or enter keywords to find a specific message. A Contacts and a Messages link appear, showing any matching results.
  2. (Optional) On the Messages tab, select Show filters to filter results by channel, the message's receive or send time, and whether the message is incoming or outgoing.
    Contacts and Messages tabs with Show filters highlighted.
  3. Select a conversation to view its history, update its status, or continue the conversation.


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