Article updated: March 30, 2025
View and manage muted contacts
From time to time, agents might need to prevent future interaction with certain individuals. To do so, they can mute a contact. When new conversations from that contact come in, Inbox 2.0 will automatically resolve them.
Audience: Inbox 2.0 admins. This feature is restricted to certain plan types. If you don't see this feature, visit the Hootsuite plans page to see if it is included in your plan.
Allow agents to mute contacts
You can turn the option to allow agents to mute contacts on or off. You can still find muted contacts and full conversation histories by searching for a contact's name or conversation content.
- In Inbox 2.0
, select Admin settings.
- Expand Privacy and security, and then select Muted contacts.
- Select or clear the Allow agents to mute contacts check box.
Manage muted contacts
See all of the contacts that have been muted, access their conversation histories, and unmute them. In Inbox 2.0, select Admin settings, expand Privacy and security, and then select Muted contacts.
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