Article updated: June 08, 2022
View and manage muted contacts
Audience: Hootdesk admins
From time to time, agents might need to prevent future interaction with certain individuals. To do so, they can mute a contact, which causes all new conversations started by that contact to be automatically resolved.
To enable this option for agents, follow these steps:
- Go to Hootdesk , select Admin settings, expand Privacy and security, and then select Muted contacts.
- Select the Allow agents to mute contacts check box.
When a contact is muted, a log of the event is created on the Muted contacts page. Here, you can:
- View a list of all muted contacts
- Access conversation histories for muted contacts
- Unmute contacts
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