Skip to main content

  Article updated: October 23, 2023

Speed up response times with saved replies

Audience: Inbox 2.0 agents

Saved replies are pre-written responses to common questions and issues that you can quickly send to contacts to save time. They include a few words or sentences (sometimes called “canned responses”) that you can edit before sending.

You can use collections of saved replies that others have shared with your team, or you can create your own personal collection of saved replies.

Use a saved reply

  1. In Inbox 2.0, open a conversation and select Add saved reply.
    Reply box that highlights the add saved reply icon.
  2. Select a saved reply from one of your collections to paste it into the reply box.
  3. Optionally, edit the saved reply before sending it.

Create, edit, or delete personal saved replies

You can create, edit, and delete any saved reply from your personal collection. Your personal saved replies are visible and accessible only to you.

Create a personal saved reply

  1. In Inbox 2.0, open a conversation, and then select Add saved reply.
    Reply box that highlights the add saved reply icon.
  2. Select Create saved reply and follow the steps to create your reply and add it to your personal collection.

Edit a personal saved reply

  1. In Inbox 2.0, open a conversation and select Add saved reply.
  2. Point to the saved reply you want to edit, select , and then select Edit.

Delete a personal saved reply

  1. In Inbox 2.0, open a conversation and select Add saved reply.
  2. Point to the saved reply you want to delete, select , and then select Delete.

 

Can't find what you're looking for? We're here to help