Mute a contact

To prevent messages from certain contacts from entering the queue, you can mute those contacts. An admin must enable this feature.

1. Select a message from the contact you want to mute.
2. On the Contact tab, select Mute.

After you mute a contact, you’ll need to manually resolve the conversation. All new conversations from that contact are then auto-resolved. The contact will not know they’ve been muted.

You can still find muted contacts and full conversation histories by searching for a contact's name or conversation content.