Mute a contact

To prevent messages from certain contacts from entering the queue, you can mute those contacts. An admin must turn this feature on.

1. Go to Inbox 2.0 and select a message from the contact you want to mute.
2. In the Contact area, select Mute.
   

After you mute a contact, you’ll need to manually resolve the conversation. All new conversations from that contact are then auto-resolved. The contact will not know you've muted them.

You can still find muted contacts and full conversation histories by searching for a contact's name or conversation content.