Article updated: September 26, 2023
Mute a contact
Audience: Inbox 2.0 agents
To prevent messages from certain contacts from entering the queue, you can mute those contacts. An admin must turn this feature on.
- Select a message from the contact you want to mute.
- On the Contact tab, select Mute.
After you mute a contact, you’ll need to manually resolve the conversation. All new conversations from that contact are then auto-resolved. The contact will not know you've muted them.
You can still find muted contacts and full conversation histories by searching for a contact's name or conversation content.
Can't find what you're looking for? We're here to help