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  Article updated: March 18, 2025

Mute a contact

To prevent messages from certain contacts from entering the queue, you can mute those contacts. An admin must turn this feature on.

Audience:  Inbox 2.0 agents. This feature is restricted to certain plan types. If you don't see this feature, visit the Hootsuite plans page to see if it is included in your plan.

  1. Go to Inbox 2.0 and select a message from the contact you want to mute.
  2. In the Contact area, select Mute.
    Contact area with Mute highlighted.
Note: You can only mute contacts at the channel level.

After you mute a contact, you’ll need to manually resolve the conversation. All new conversations from that contact are then auto-resolved. The contact will not know you've muted them.

You can still find muted contacts and full conversation histories by searching for a contact's name or conversation content.

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