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  Article updated: July 13, 2022

Switch from public to private messages in Sparkcentral

If a contact posts a public comment on Facebook, Instagram, or Twitter, you can reply with a private message.

To reply to a public comment, select Comment, and then choose Private message.

Selecting Private message above the Reply box on an Instagram comment.

You can send only one private message. You may continue messaging the contact only if they respond to your private message. This is a privacy restriction imposed by the social networks.


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