Article updated: July 13, 2022
Switch from public to private messages in Sparkcentral
If a contact posts a public comment on Facebook, Instagram, or Twitter, you can reply with a private message.
To reply to a public comment, select Comment, and then choose Private message.
You can send only one private message. You may continue messaging the contact only if they respond to your private message. This is a privacy restriction imposed by the social networks.
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