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  Article updated: May 04, 2022

Sparkcentral message previews and timestamps

Messages in the Sparkcentral queue have message previews and other visual indicators to help agents collect information at a glance.

Outbound message previews

Admins can choose whether to display truncated previews of outbound message in the queue of both human and virtual agents, or human agents only.

Go to Admin settings, expand Queue, select Preferences, and then choose an option under Queue display.


Paperclip icons indicate messages with attachments.


Timestamps display the date or time of the last message. This can either be the time of an inbound message from customer or an outbound message from an agent.

The order of the queue is based on the time the conversation was added to the New queue, and does not change based on timestamps.



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