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  Article updated: November 10, 2021

Search for conversations or contacts in Sparkcentral

Users can search Sparkcentral across channels for contacts or specific messages.

The Search box is located above the Sparkcentral queue.

  1. In the Search box, enter a contact’s name, handle name, or phone number, or enter keywords to find a specific message.
  2. The results pane displays any matching contacts or messages, along with the total number of results found, on a Contacts tab and a Messages tab. Exact matches appear first.
  3. Optionally, on the Messages tab, you can filter results by channel, the timeframe in which the message was received or sent, and direction (incoming or outgoing).

By selecting a thread, you can scroll through all conversation history, update the conversation status, or continue the conversation directly from the search results pane.





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