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  Article updated: May 09, 2022

About the new conversation indicator in Sparkcentral

If the new conversation indicator is enabled, new conversations appear with an orange dot in the queue.

A conversation is considered new in the following circumstances:

  • A message is waiting in the queue for an initial response from an agent.
  • A chatbot that has been communicating with a customer sends the conversation to the queue.
  • A customer responds to a previously resolved conversation.

As soon as an agent responds to a new conversation, the new conversation indicator disappears.

Agents can enable or disable this feature: Go to Admin settings, expand Queue, select Preferences, and then select the check box under Queue display.

The Queue display section of the Preferenes page.


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