Article updated: March 19, 2023
About the new conversation indicator in Sparkcentral
If the new conversation indicator is enabled, new conversations appear with an orange dot in the queue.
A conversation is considered new in the following circumstances:
- A message is waiting in the queue for an initial response from an agent.
- A chatbot that has been communicating with a customer sends the conversation to the queue.
- A customer responds to a previously resolved conversation.
As soon as an agent responds to a new conversation, the new conversation indicator disappears.
Agents can enable or disable this feature: Go to Admin settings, expand Queue, select Preferences, and then select the check box under Queue display.
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