Article updated: September 13, 2021
Delivery notifications in Sparkcentral
After you send a message, you may see sent, delivered, and read notifications for messages sent via WhatsApp, SMS, and Sparkcentral Messenger (web chat and in-app chat). The information you see depends on individual channel restrictions, as shown here:
|Channel||Message sent||Message delivered||Message read|
Notifications appear in Sparkcentral as follows:
Sent - A timestamp appears when an agent sends a message from Sparkcentral.
Delivered - A single check mark appears next to the Sent timestamp when the message is delivered to the contact’s device.
Read - A second check mark appears next to the Sent timestamp when the message is viewed on the contact’s device.
Not delivered - If the message is not delivered, an exclamation mark appears above the message.
A message might not be delivered for one of several reasons, including exceeding the 24- hour customer care window for highly structured messages (HSMs) in WhatsApp.