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  Article updated: September 13, 2021

Delivery notifications in Sparkcentral

After you send a message, you may see sent, delivered, and read notifications for messages sent via WhatsApp, SMS, and Sparkcentral Messenger (web chat and in-app chat). The information you see depends on individual channel restrictions, as shown here:

ChannelMessage sentMessage deliveredMessage read
WhatsAppYYY
SMSYYN
MessengerYYN
Note: Delivery and read notifications might not be received in real time.

Notifications appear in Sparkcentral as follows:

  • Sent - A timestamp appears when an agent sends a message from Sparkcentral.

  • Delivered - A single check mark appears next to the Sent timestamp when the message is delivered to the contact’s device.

  • Read - A second check mark appears next to the Sent timestamp when the message is viewed on the contact’s device.

  • Not delivered - If the message is not delivered, an exclamation mark appears above the message.
    A message might not be delivered for one of several reasons, including exceeding the 24- hour customer care window for highly structured messages (HSMs) in WhatsApp.