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  Article updated: April 28, 2022

Bulk resolve conversations in Sparkcentral

Sparkcentral allows you to resolve multiple conversations in the New and Pending queues at once. This can be useful for clearing out a sudden influx of conversations or when first getting started with Sparkcentral.

Note: The bulk resolve feature is available only to channel supervisors.

To bulk resolve conversations:

  1. In the New or Pending queue of a channel for which you have Supervisor access, select the button with the three dots, and then choose Bulk resolve.

    Selecting Bulk resolve next to the filter options.
  2. Under Resolve older than, enter a timeframe, such as older than 2 days.
  3. The timeframe is based on the newest message since it was resolved.
  4. If resolve reasons are enabled, select an option from the list.
  5. Select Resolve.

An audit trail shows who bulk resolved a conversation, when the action was performed, and the selected resolve reason.


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