Article updated: March 19, 2023
Bulk resolve conversations in Sparkcentral
Sparkcentral allows you to resolve multiple conversations in the New and Pending queues at once. This can be useful for clearing out a sudden influx of conversations or when first getting started with Sparkcentral.
Note: The bulk resolve feature is available only to channel supervisors.
To bulk resolve conversations:
- In the New or Pending queue of a channel for which you have Supervisor access, select the button with the three dots, and then choose Bulk resolve.
- Under Resolve older than, enter a timeframe, such as older than 2 days.
- The timeframe is based on the newest message since it was resolved.
- If resolve reasons are enabled, select an option from the list.
- Select Resolve.
An audit trail shows who bulk resolved a conversation, when the action was performed, and the selected resolve reason.
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