Article updated: June 06, 2022
Set auto-assignment in Sparkcentral
Agents who have auto-assignment enabled are automatically assigned to a conversation after they respond to the first message. If auto-assignment is disabled for an agent, conversations they responded to must be manually assigned, if desired. When a conversation is moved to the Resolved queue, the conversation is unassigned.
Note: Auto-assignment is set at the channel level.
Admins can enable or disable auto-assignment for individual agents:
- Go to Admin settings, expand Channels and business hours, select Channels, and then use the toggle to turn Auto-assignment on or off for each channel.
Can't find what you're looking for? We're here to help