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  Article updated: September 13, 2021

Set the inactive session length in Sparkcentral

To help prevent unauthorized people from accessing Sparkcentral in an agent's browser, agents are automatically logged out after a period of inactivity. The default (and recommended) session timeout period is 30 minutes.

Admins can change the default inactive session length on the Settings tab by expanding Privacy & Security and selecting Inactive Session Length.

The Inactive session length page with options being selected

The session timeout value must be between 10 minutes and 24 hours.