Article updated: September 13, 2021
Set the inactive session length in Sparkcentral
To help prevent unauthorized people from accessing Sparkcentral in an agent's browser, agents are automatically logged out after a period of inactivity. The default (and recommended) session timeout period is 30 minutes.
Admins can change the default inactive session length on the Settings tab by expanding Privacy & Security and selecting Inactive Session Length.
The session timeout value must be between 10 minutes and 24 hours.