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  Article updated: May 19, 2022

Update your account information in Sparkcentral

You can update your profile information in Sparkcentral, including your name, profile picture, email address, password, and multi-factor authentication settings.

Edit your account information

  1. Select Personal preferences.
  2. Select My profile.
  3. Make the changes you want, and then select Save.
  • The First name and Last name fields are mandatory.
  • If you like, you can add a shortcode and upload a profile picture. A short code is usually your initials, which are automatically added to the end of messages you send.
  • If you're not using single sign-on (SSO) with Hootsuite, you can change your email address and password, and you can enable multi-factor authentication (using an authentication app like Google Authenticator or Authy). If you're using SSO, these options are not available. Learn more at Enable single sign-on (SSO) with Hootsuite and Sparkcentral.

Password requirements

  • Minimum length is 8 characters (maximum is 100 characters)
  • Must include at least one number
  • Must include at least one uppercase letter
  • Must include at least one lowercase letter
  • Must include at least one special character


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