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  Article updated: March 19, 2023

Manage your Hootsuite plan and account

You can manage your Hootsuite plan and account settings at any time. You can update your payment information, change your plan type, change your billing frequency (monthly or annual), and delete your account.

If your account is overdue or suspended, you're going to have to update your payment information before you can make changes to it. Learn how to manage an overdue or suspended account.

  1. Go to My profile, and then select Manage my plan.
    (Legacy Pro plan members, go to My profile, select Account settings, preferences, and billing, and then select Modify or upgrade plan.)
    Hootsuite main navigation with My profile selected and the plan and account settings highlighted.
  2. Select the Billing Info tab to update your payment information or re-attempt payment of an outstanding balance.
    Billing info tab with billing details.
  1. Go to My profile, and then select Manage my plan.
    (Legacy Pro plan members, go to My profile, select Account settings, preferences, and billing, and then select Modify or upgrade plan.)
    Hootsuite main navigation with My profile selected and the plan and account settings highlighted.
  2. Select the Plan and Features tab to change your billing cycle.
    • If you change from a monthly subscription to an annual one, the annual subscription begins immediately and is prorated.
    • If you change from an annual subscription to a monthly one, the monthly subscription begins when your annual commitment ends.
      Billing cycle options showing monthly and annual.

Note: We invoice and charge for subscription add-ons pro rata (from the sign up date until the end of your monthly or annual commitment).

Ready to do more with Hootsuite? Upgrade your plan! Upgrades take effect immediately.

To change to an Enterprise account, visit the Enterprise Plan page.

  1. Go to My profile, and then select Upgrade my plan.
    (Legacy Pro plan members, go to My profile, select Account settings, preferences, and billing, and then select Modify or upgrade plan.)
    Hootsuite main navigation with My profile selected and the plan and account settings highlighted.

If you change to a plan with fewer features, your changes take effect at the end of your current paid period. This allows you to continue to benefit from all of your current plan features until the period ends.

To switch to a plan with fewer features, do the following:

  1. Remove excess social accounts - Your plan type determines the number of social accounts you can manage (for example, you can manage 10 accounts with the Professional plan). If you have more than the maximum allowed number of social accounts for the plan you are switching to, you must remove the extras before you can switch plans. For instructions, see Remove a social account from Hootsuite.
  2. Leave your organization or transfer ownership - If you are a member of an organization and are switching to a Professional plan, you must first leave that organization. For instructions, see Leave an organization.
  3. Go to My profile, and then select Manage my plan.
    (Legacy Pro plan members, go to My profile, select Account settings, preferences, and billing, and then select Modify or upgrade plan.)
    Hootsuite main navigation with My profile selected and the plan and account settings highlighted.
  4. Expand the Manage my subscription section to change your plan.
    Billing page with manage my subscription area highlighted.

Note: If you upgraded your plan type through the mobile app, you'll need to switch your plan type there to avoid charges. See Manage your Hootsuite mobile subscription.

If you delete your free account, you will lose access to Hootsuite, your scheduled content will be permanently deleted, and the email associated with that account cannot be used for a future Hootsuite account.

Deleting your account takes effect immediately and accounts are not recoverable.

To delete a Hootsuite free account, do the following:

Web Mobile
  1. Go to My profile, and then select Account settings, preferences, and billing.
  2. Scroll to the bottom of the page, and select Account Removal.
    Account and settings page with account removal option highlighted.

This option is for all paid plan members with except Hootsuite Pro plan members. Hootsuite Pro and free plan members must use the previous option (Delete your Hootsuite free account).

If you delete your account, you will lose access to Hootsuite, your scheduled content will be permanently deleted, and the email associated with that account cannot be used for a future Hootsuite account.

Deleting your account takes effect immediately and accounts are not recoverable.

Web Mobile
  1. If you have created an organization in your account, or you are a super admin, you must first delete the organization or change ownership of the organization before deleting your account (see Delete an organization).
  2. Go to My profile, and then select Manage my plan.
    (Legacy Pro plan members, go to My profile, select Account settings, preferences, and billing, and then select Modify or upgrade plan.)
    Hootsuite main navigation with My profile selected and the plan and account settings highlighted.
  3. Expand the Delete my account section to delete your account.
Note: Did you create or upgrade your account on mobile? If so, don't forget to cancel your mobile app store subscription. See Manage your Hootsuite mobile subscription for details.
Tip: If you experience issues updating your plan or account information, try the steps outlined in Troubleshoot display issues.

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