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  Article updated: September 16, 2021

Manage your Hootsuite plan and account

You can manage your Hootsuite plan and account settings at any time. This includes updating your payment information, changing your plan type, turning auto-renew on or off, changing your billing frequency (monthly or annual), and deleting your account. Go to My profile to view your plan type. For plan cost information, see

Note: Enterprise plan members who are not the super admin in an organization see Free as their plan type.

If your account is overdue or suspended, you will not be able to delete your account until you update your payment information. For more information, see Manage an overdue or suspended account.

  1. Sign in to Hootsuite.
  2. Go to My profile, and then select Manage my plan.
    (Legacy Pro plan members, go to My profile, select Account settings, preferences, and billing, and then select Modify or upgrade plan.)
    My profile navigation with account settings, preferences, and billing highlighted
  3. From here, you can do the following:
Tip: If you experience issues updating your plan or account information, try the steps outlined in Troubleshoot display issues.
Note: If you switched from free to Professional through the mobile app, you need to change your plan and cancel your mobile subscription through the mobile app as well. For more information, see the following articles:

Cancel a Hootsuite free account

To cancel a Hootsuite free account, do the following:

  1. Go to My profile, and then select Account settings, preferences, and billing.
  2. Scroll to the bottom of the page, and select Account Removal.
    account and settings page with account removal option highlighted