Skip to main content

  Article updated: January 04, 2022

Automatically clear contact attributes in Sparkcentral

Enterprise users can set Sparkcentral to automatically remove all of a contact's data when a conversation is resolved.

  1. Go to Admin settings, expand Privacy and security, and then select Auto-clear contact attributes.
  2. Select an option in the list, and then select Save.

When a conversation is resolved and the specified time has passed, all contact data is automatically deleted.

Important: Deleted data cannot be restored. This includes data that was automatically collected from a social network or CRM system, as well as data that agents added manually. The times that the attribute was created, updated, and deleted are retained for audit purposes.

If a conversation is moved to the New queue for any reason, the duration timer is stopped.



Can't find what you're looking for? We're here to help