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  Article updated: September 13, 2021

Add Twilio to Sparkcentral

Twilio is a cloud communications provider and one of the platforms used in Sparkcentral to enable SMS messaging from and to clients.

Buy a number on Twilio

To send and receive SMS messages, you'll need an active number on Twilio.

  1. Go to http://www.twilio.com and create an account or log in.
  2. In the left pane, select the # icon.
  3. Select Manage Numbers.
  4. In the left pane, click on the # icon.
  5. Select the red + to buy a new number.

You can search for a number based on your requirements, such as location, SMS, or voice.

Connect Sparkcentral with the telephone number

To connect a phone number to a Sparkcentral channel:

  1. On the Settings tab, expand Channels & Business Hours, and then select Channels.
  2. Select Add Channel.
  3. Select SMS via Twilio.
  4. In the Channel Name box, enter a unique name for this channel.
  5. Enter the account SID:
    • In your Twilio console dashboard, select Settings. On the General Settings page, under API Credentials, select the LIVE Credentials tab and copy the Account SID.
    • In Sparkcentral, paste the Account SID into the Account Sid box.
  6. Enter the auth token:
    • In Twilio, select the eye icon under LIVE Credentials and copy the token that appears.
    • In Sparkcentral, paste this token in the Auth Token box.
  7. Enter the phone number SID:
    • In Twilio, select the # tab on the left, and the copy the phone number you want to connect.
    • In Sparkcentral, paste this number in the Phone number sid box.
  8. Select Next.

The channel is added to your Sparkcentral instance and can be used to send and receive text messages.