Facebook and Instagram changes - August 9, 2018


Update - August 9, 2018

  • Facebook Pages can once again be mentioned in posts from the legacy composer.
  • Tagging Facebook branded content is once again supported in the legacy composer.
  • Instagram Business profiles authenticated with Facebook can engage with and moderate comments on their posts in the My Posts stream.

Update - July 12, 2018

  • Facebook Page search streams have been restored in the web dashboard!
    Hootsuite users can once again use Facebook's Page Search to add a stream that displays all public posts from a specific Facebook Page.
  • Resharing from Instagram hashtag search streams has been restored in the web dashboard and mobile apps!
    Click Reshare below a post, and the post’s image and caption will be populated in the compose box for you to edit, send or schedule for later.

Update - May 3, 2018

To keep users’ information safe and secure, Facebook is changing the way all partners like Hootsuite access data. We are in full support of these changes because we believe they are critical to maintaining trust between our customers and their customers. Some of these changes have impacted or will impact Hootsuite functionality.

As of April 4th, changes to the Facebook and Instagram APIs have impacted Hootsuite in the following ways:


  • All Facebook streams will no longer display the username and profile picture for users who post or comment to a profile or group. Information for users that post or comment on a Page will appear in streams because it is deemed public.
  • Events streams for Facebook profiles and Pages are no longer available.
  • Viewing other people's comments on your Facebook profile posts will no longer be supported.
  • Commenting on Facebook group posts is no longer available.
  • Facebook profiles will need to be re-authenticated every 90 days. There is no change to Facebook Pages.
  • Further profile and Page changes - published July 17


  • Liking Instagram posts or comments, or viewing likes, will no longer be supported.
  • Following or unfollowing Instagram users will no longer be supported.
  • Searching Instagram users when @mentioning in posts will no longer be supported.
  • Commenting on Instagram posts will no longer be supported, except Instagram Business profiles who can continue commenting on their own posts.
  • Instagram user search streams will be deprecated.
  • Instagram data will no longer be available in Hootsuite Impact’s Brand Tracker and Real-Time Competitor Report modules.
  • Identifiable Instagram user information such as usernames and profile pictures will no longer be displayed in hashtag/location searches, comments in Analytics, and mentions in Hootsuite Insights.
  • Instagram user profile information including bio, followers, following and recently posted media will no longer be available.

As a strategic partner we will continue to work with Facebook to ensure a great outcome for our customers and will provide updates as we have them.

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