Article updated: March 30, 2025
Manage muted posts
Sometimes a post creates so much traffic that the New queue becomes difficult to navigate and respond to conversations that need immediate attention. When this happens, agents can mute a post in Inbox 2.0 and exclude comments on specific posts from X, Facebook, and Instagram. Once a post is muted, comments on that post are not included in the thread.
Audience: Inbox 2.0 admins. This feature is restricted to certain plan types. If you don't see this feature, visit the Hootsuite plans page to see if it is included in your plan.
View and manage muted posts
When a post is muted, a log is created and stored. To view all muted posts, you can go to Admin settings, expand Social media, and then select Muted posts. From here, you can do the following:
- Visit the original conversation in the social network.
- View timestamps and the admin who muted the post.
- Unmute individual threads.
Mute a post
Mute a post in Inbox 2.0.
- Go to Inbox 2.0
and open a conversation.
- Point to a comment, select Message actions
, and then select Mute post.
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