Edit, copy, or delete your chatbot

You can edit your chatbot name or company, and update your knowledge bank file at any time and re-upload it to your chatbot. You can also copy a chatbot to save time creating a new one or delete an existing one.

Edit, copy, or delete a chatbot

If you want to upload a new knowledge bank file, make sure you have that file available prior to using the following steps (see Build your chatbot's knowledge bank).

1. Go to Inbox 2.0 , and then select Admin settings.
2. Select Generative AI chatbot.
3. Find the chatbot you want to update in the list, and then select from the following options:
   • Edit - Edit your name, language, tone, triggers, and assigned channels. You can also upload a new knowledge bank file, or assign your bot a different identity or company identity.
   • Delete - Delete the chatbot. This cannot be undone.
   • Duplicate - Create a copy of an existing chatbot and use it to create a new one.
4. Make and Save your changes.