Swap chatbot assignments

Swap an existing chatbot with a different one. You may want to do this to avoid interruptions in service when a channel disconnects.

Swap a chatbot with another one

1. Go to Inbox 2.0 , and then select Admin settings.
2. Expand Inbox intelligence, and then select Generative AI chatbot.
3. Find the chatbot you want to update in the list, and then select Swap channels.
4. Select another chatbot and Save your changes.