Add a member to an organization or team

  

Super admins and admins of Hootsuite organizations can invite other members to an organization to collaborate on managing social accounts. Members can be added to organizations, teams, or just be given access to a specific social account.

Plans: Team, Business, and Enterprise

Once you've created your organization and teams, you can invite members to them. The members you've invited receive an invitation by email. If they do not have a Hootsuite account, they are prompted to set one up. If an invitee doesn't see the option to set up their account password, they can create one using the following link: hootsuite.com/reset-password.

Note: Hootsuite Free plan members are not upgraded to a different plan when they join an organization. They are provided access to limited advanced features through the organization only. Access to features in their own accounts remains at the Free level. For more on Hootsuite plan types and their features, see Overview of Hootsuite plan types.

If you have not yet created an organization, see the following:

Invite a member to an organization

  1. Select My profile , and then select Social networks and teams.
  2. To add a member to a specific organization, select Manage next to that organization.
  3. Select Invite members.
    manage team options
  4. Enter team member's email addresses, separated by commas. Optionally, include a message and add the member to a team. The members you've invited receive an email invitation. If they do not have a Hootsuite account, they will be prompted to set one up. You can select Settings for any member to add that member to a team or set their permissions.

Once you add a member to a team, you are prompted to share stream boards and streams with them. Select the stream boards and streams to copy to the new member’s dashboard, and then select Copy Streams. This ensures the new member is already set up to collaborate when they join the organization.

To import the shared streams, invitees are prompted to accept the shared streams when they sign in to their Hootsuite accounts. If they reject this prompt, they will need to manually create the streams and boards.

Manage invitations

You can check to see if your invitees have accepted their invitation and activated their accounts.

  1. Select My profile , and then select Social networks and teams.
  2. Select Settings settings next to the organization, and then select View Pending Invites.
    organization settings options

Add a member to a team

  1. Select My profile , and then select Social networks and teams.
  2. To add a member to a specific team in an organization, do the following:
    • Enterprise and Business plan members - Select Teams in the organization.
    • Team plan members - Select Manage next to the team in the organization.
  3. Select the team from the list of teams, and then select Add a Member.
  4. Select an existing organization member from the list, or select Add new member to invite a new member to the team.
    organization overview, add member to a team