How long are analytics stored?
Analytics data is stored indefinitely. Data older than 3 months, however, will be frozen, and stop updating, even if new clicks or comments are made on a post.
Can I share a Board with multiple people at the same time?
There is no limit to the number of users who can share a Board. However, at this time, there is no way to grant access to a selected group of users. The Board must be shared with each user individually.
How often is data refreshed?
If a Board is left open, it will automatically refresh every few minutes to reflect any new data that has come in. Overviews will automatically refresh every 30 minutes if left open.
Note: Some Facebook metrics will only be updated once per day, as Facebook refreshes certain metrics only once every 24 hours.
See Metrics Library for more details on how often each metric is refreshed.
What happens to my data if my social account is disconnected?
All data is kept indefinitely. If the account is reconnected, the old data will be accessible again, however, data is not collected during the period that the social network was disconnected and will not be available.
Why don’t I see any data for my Facebook Page?
Facebook Pages require at least 30 likes before any analytics can be returned for them, the same as on Facebook.com.
When does data begin being collected?
Analytics data begins collecting as soon as a social profile is connected to the Hootsuite dashboard, and you are eligible to use the new analytics (have a Professional, Team, Business or Enterprise plan). Data is not collected retroactively.
Why is N/A showing up in my Video Views Summary?
N/A may appear in the Video Views Summary for Facebook Pages that are connected to an older version of the Facebook API. Remove and reconnect your Facebook Page to Hootsuite to have the metrics appear. No data will be lost.
What’s the difference between the Ow.ly Traffic in the Overview and the Total Clicks ow.ly metric in Boards?
The Ow.ly Traffic in the Analytics Overview is the total number of clicks for the selected time period on all ow.ly links in all tweets sent by the accounts selected in the Overview, regardless of which account generated the ow.ly link.
The Total Clicks ow.ly metric in Boards counts the clicks on the ow.ly links generated (shrunk in the dashboard) by the selected Twitter account(s).
Why am I seeing the error: “There is no data for this date range” in my team metrics?
Team metrics (Enterprise-only feature) can only be viewed by Team Admins. If you are seeing this error message, you may not have the correct Admin permissions for the selected team.
If data is not displaying for Assignments or First Response Time team metrics, there may not be any assignments or responses during the selected date range.
What does ‘Incomplete data’ mean?
In the Overview and Board metrics, you may see this warning icon and the message “Incomplete data.” These appear whenever a social profile is disconnected or reconnected within the selected time frame. Data collection stops when a social profile is disconnected, so they indicate the possibility that data might be incomplete during that time. If the disconnection was very brief, however, there may not be any data missing.
Click the icon to view the specific account(s) with incomplete data, and for which time period.
Remember that the Overview shows data from the selected time frame as compared to the equivalent previous time frame, so the warning might be referring to the previous time frame.
How does Hootsuite Analytics determine sentiment?
Hootsuite Analytics uses cutting edge technology that combines both machine-learning and natural language processing.
Analytics harnesses the power of this intelligence to analyze mentions and predict sentiment in 18 languages: Arabic, Chinese, Danish, Dutch, English, French, German, Hebrew, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, and Turkish.