What is the difference between search and keyword tracking?
Both streams return Twitter search results the same way, but search is more powerful than keyword. Keyword tracking allows you to easily search up to three search terms at once, while search allows for more complicated search filters to be applied to a stream.
What is the difference between the different types of retweets?
Clicking the arrow beside Retweet on a tweet in a Twitter stream gives you three retweet options: Retweet, Quote and Edit.
Click Retweet to forward the tweet to your followers. Your name will show above the tweet as the retweeter.
Click Quote to add your own comments to the tweet you are sharing. The original tweet will be embedded as a clickable image within your tweet. Because the quote is a link, it will reserve 23 characters in the tweet.
Click Edit to modify the tweet before sending. The compose box will automatically populate with the original tweet, preceded by RT and the author’s @username to indicate a retweet. The RT and username are included in the character count.
If you do not see these options when you click retweet, enable Twitter Web retweets in your Settings under Preferences.
What is the maximum number of tabs per Hootsuite account?
The maximum number of tabs per Hootsuite account is 20.
How far in the past can Hootsuite search tweets?
Twitter indexes their search based on how popular the search term is. At this time this index could return tweets anywhere between 6-9 days in the past. Note that Twitter’s search service and, by extension, the Search API is not meant to be an exhaustive source of tweets. Not all tweets will be indexed or made available via the search interface.
Why can't I edit my streams?
Streams imported from social networks cannot be edited. Twitter Search, Twitter Keyword and YouTube Search streams can be edited. See Edit Streams.
Facebook streams can be filtered by keyword, and Twitter Home Feed, Mentions, Search and Direct Messages (Inbox) streams can be filtered by keyword or follower count.
Why can't I +1?
While you are able to view messages, comment on posts, and send updates to Google+ pages in Hootsuite, you are unable to +1 posts directly. Clicking the timestamp under a username will redirect you to Google+, where you can +1 a message.
Why is my Facebook post not appearing in Hootsuite?
Third-party apps or websites (such as Hootsuite) are prevented from integrating with your Facebook account if Platform is turned off in Facebook. Platform is a Facebook authentication feature that boosts security and site integrity.
To turn on Platform in Facebook
- Sign in to your Facebook.com account.
- Click the arrowhead in the top-right corner, and then select Settings.
- Select Apps from the left-aligned menu.
- Under Apps, Websites and Plugins, click Edit.
- Click Enable Platform.
How are the Trending on Twitter topics determined?
Hootsuite’s Quick Search lists topics trending as created by Twitter using an algorithm that identifies immediately popular topics, based on a user’s location and who they follow.
Why didn’t my edit to my scheduled message apply to all my social networks?
When a scheduled message is edited in the Publisher section of the dashboard, the edit will apply to all the social networks publishing the message. However, when a message is edited from the Streams section of the dashboard, in a Scheduled stream for example, this will only change the message being published to that social network.
Why are there tweets in my Home Feed from people I'm not following?
Tweets from people you are not following display in your Home Feed because someone you are following is using Twitter Web Retweets. Twitter Web retweets display tweets as is from the original publisher. The username of the contact who retweeted the message displays above the message.
Why am I seeing tweets from people that are no longer on my Twitter lists?
Removing someone from a Twitter list only removes them from the list. If you also want to stop following that person you will need to unfollow them.
What do the blue dots in my streams mean?
The blue dots next to a message's timestamp indicate new or unread messages since your last dashboard or stream refresh.