Connect Zendesk to Inbox 2.0

Does your customer service team use Zendesk? Expand your customer care experience by adding the Zendesk integration to Inbox 2.0. When you connect your Zendesk account to Inbox 2.0, you can create customer support cases from conversations in Inbox 2.0.

Connect your Zendesk account

You must be a Zendesk Support admin to connect your account. You'll need a Zendesk API token, the email address of the Zendesk admin who creates the API token, and your Zendesk host URL. Learn how to generate an API token.

1. Go to Inbox 2.0, select Admin settings, expand Integrations and APIs, and then select Zendesk.
2. Enter your information, tags are optional. Make sure you include the https:// in your host URL. Your host URL should look something like https://your_subdomain.zendesk.com, with no text after zendesk.com.
3. Use the switch at the top of the page to turn the integration on.

Create a Zendesk ticket from a conversation

Create a Zendesk support ticket and include your conversation details.

1. Go to Inbox 2.0.
2. In the Contact attributes, make sure you include the best email address for the customer.
3. Go to the beginning of any conversation, select Conversation actions, and then select Send to Zendesk to create a new ticket using the currently open conversation. Inbox includes the conversation history and attachments in the ticket.
4. Select the link from the upper-right corner of the conversation to view the ticket in Zendesk.