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  Article updated: October 25, 2023

Create Zendesk tickets from conversations

Create Zendesk customer support cases from conversations in Inbox 2.0.

Audience: Enterprise  Inbox 2.0 agents with Advanced Inbox. Want more Hootsuite features? Upgrade your plan.

Create a Zendesk ticket from a conversation

Create a Zendesk support ticket and include your conversation details.

  1. In Inbox 2.0, go to the beginning of any conversation.
  2. In the Contact attributes, make sure you include the best email address for the customer.
  3. Select Create Zendesk ticket to create a new ticket using the currently open conversation. Inbox includes the conversation history and attachments in the ticket.
  4. Select the link from the upper-right corner of the conversation to view the ticket in Zendesk.

 

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