Skip to main content

  Article updated: February 21, 2023

Filter your Sparkcentral conversations

You can filter the conversations that appear in your queue. For example, you can choose to only display private conversations assigned to a specific agent.

  1. Open Sparkcentral, and then select Filters at the top of a queue.
    filters button.
  2. Select from the following filter options:
    • Assigned to - Conversations by the agent currently assigned to them.
    • Channels - Conversations that took place on specific channels.
    • Conversation types - Public or private posts. This can help identify customer service conversations.=
    • Topics - Conversations labeled with certain topics.
    • Contact groups - Contacts labeled as part of a specific group.

Save a filter

You can save filters so that anyone in your team can use them at a later time.

  1. Select Filters and choose what you want to display in your view.
  2. Select the three dots on the top right icon showing the three dots. , and then select Save new filter.
    A list of more filter options highlighting save new filter option.
  3. Enter a name for your filter and select Save.

Edit a saved filter

To edit a saved filter, select it from the Saved filters drop-down list. Update your filter options, and then select Save.

saved filters drop-down menu.

Manage saved filters

To manage your saved filters, select the three dots on the top right , and then select Manage filters. For each saved filter, you have the following options:

  • Duplicate - Make a copy of the saved filter
  • Edit name - Rename your saved filter
  • Delete - Remove the saved filter


Can't find what you're looking for? We're here to help