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  Article updated: January 30, 2025

Get started with your Business or Enterprise plan

Welcome to your Business or Enterprise plan! With this plan, you can enable team collaboration, streamline workflows, and efficiently manage your social accounts with team members or clients. Your plan also allows you to do the following:

  • Assign messages to teams for consistent messaging handling. For example, you may want to route certain messages to your PR or crisis management team.
  • Share feeds of content (streams) from your connected social accounts so your team members can monitor the same content.
  • Delegate tasks to team members and save time by sharing the workload.

Plans: Business, Enterprise.
Standard, Team, and Advanced plan members, see Get started with your Standard, Team, or Advanced plan.

Get started as a new Business or Enterprise customer

As a new Hootsuite customer, you'll have access to the Get started guide. This guide will walk you through the steps to create your organization, add members and teams, and set permissions. When adding members and teams using the guide, you can upload a CSV of up to 500 members at a time (see Add members in bulk). To access the guide as a new customer, go to Help (you may have to expand the options on the left to find it), and then select Get started.

Left menu in Hootsuite with pointer on Help.

Access your organization

A Hootsuite organization consists of individuals, teams, and shared social accounts. Your Hootsuite customer account manager may have created a Hootsuite organization for you or you may have created one during onboarding. The person who onboards or creates an organization is the Super Admin for that organization. They have the highest level of permissions and can grant others those permissions.

Go to Account, and then select Social accounts and teams to access your organization.

A sample organization.

Manage your organization

You must be an organization Super Admin or Admin to set up your organization. You'll invite members to your organization, create teams of members to manage specific tasks, and set permissions to control access to social accounts and features.

  1. Go to Account, and then select Social accounts and teams.
  2. Select Manage.
    A sample organization with Manage highlighted
  3. From here, you can do the following:
  4. Manage area for a sample organization showing where to add a team, invite members, and add social accounts.

You can create and edit your teams, team members, and social account information at any time.

Collaborate with your team members

If you are a Super Admin or Admin for your organization, use following step-by step instructions to set up some of the most common organization-specific tasks.

 

 

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