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  Article updated: October 05, 2023

Get started with Hootsuite Business and Enterprise

Welcome to your Hootsuite Business or Enterprise plan! With this plan, you can enable team collaboration, streamline workflows, and efficiently manage your social accounts with team members or clients. Your plan also allows you to do the following:

  • Assign messages to teams for consistent messaging handling. For example, you may want to route certain messages to your PR or crisis management team.
  • Share feeds of content (streams) from your connected social accounts so your team members can monitor the same content.
  • Delegate tasks to team members and save time by sharing the workload.

Plans: Business and Enterprise

Get started as a new Business or Enterprise customer

As a new Hootsuite customer, you'll have access to the Get started guide. This guide will walk you through the steps to create your organization, add members and teams, and set permissions. When adding members and teams using the Get started guide, you can upload a CSV of up to 500 members at a time (see Add members in bulk). To access the Get started guide, go to Help & resources , and then select Get started guide.

Access your Hootsuite organization

A Hootsuite organization consists of individuals, teams, and shared social accounts. Your Hootsuite Customer account manager may have created a Hootsuite organization for you or you may have created one during onboarding. To see if you have an existing organization, go to My profile, and then select Manage accounts and teams.

A sample organization.

If you do not see an organization (something similar to the previous image), select My profile, and then select Create an organization to create one.

Manage your organization

You can create and edit your teams, team members, and social account information at any time.

    1. Go to My profile, and then select Manage accounts and teams.
    2. Select Manage.
      A sample organization with Manage highlighted
    3. From here, you can do the following:

Manage area for a sample organization showing where to add a team, invite members, and add social accounts.

Overview of permissions

Permissions allow admins to restrict access to an entire organization, teams in an organization, or connected social accounts. Permissions provide team members an efficient way to collaborate on managing your social accounts. Learn more about permissions.

Collaborate with your team members

If you are an admin, use following step-by step instructions to set up some of the most common organization-specific tasks.



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