Article updated: September 13, 2021
Troubleshoot display issues
If you’re having display issues in Hootsuite, such as pages or images that are loading slowly or failing to load or refresh, try the following solutions.
Refresh Hootsuite in your web browser
Select the refresh button in your web browser.
Alternatively, you can use these keyboard shortcuts:
- Mac: Press SHIFT + COMMAND + R
- PC: Press CTRL + F5
Use private browsing mode
Use a private browser instance to skip any browser cookies, cache, or active add-ons that might hinder display of your information. You can find instruction for each browser using the following links:
Clear your Hootsuite cache
If you're experiencing issues in Hootsuite Streams, try clearing the Hootsuite cache. It stores old stream data when streams are deleted. When old content is stored in a cache and new content is available, the cache may try to display the old content, which can cause a variety of loading issues. Clearing your Hootsuite cache deletes those temporary files and improves performance.
- Go to My profile, and then select Account settings, preferences, and billing.
- Select Preferences.
- Select Clear cached messages.
Clear browser data
Clear your browser data as far back as possible. Clearing browser data includes the following:
- Clearing your browser cache
- Clearing your browser cookies
- Deleting your browser history
Use the following links to find instructions for your browser.
Change your browser's cookie settings
If an area of the dashboard appears blank, cookies for the site could be blocked or disabled in your browser’s settings.
You’ll need to allow cookies in your browser’s privacy and security settings. Use the following links to find instructions for your browser.
Advanced - Whitelist domain names
If some or all of Hootsuite's web services are not loading, your firewall settings could be blocking a domain name used for the service.
To ensure that Hootsuite functions as intended, mark the domains in the following table as known and safe by whitelisting them.
Forward this list to your IT department to whitelist these domains.
|Domain||Impacted area if not whitelisted||Ports|
|*.hootsuite.com||Hootsuite dashboard won't load||443|
|*.cloudfront.net||Hootsuite dashboard||80, 443|
|*.gravatar.com||Hootsuite profile image won't load|
|*.gstatic.com||Hootsuite-specific fonts won't load|
|*.hootsuite-insights.brandwatch.com||Hootsuite Insights won't load|
|ow.ly||Owly shortened links won't resolve||80|
|*.giphy.com||Gifs from giphy.com won't load in Composer||80, 443|
|*.pixabay.com||Images from pixabay.com won't load in Composer||25, 80, 443|
|*.twitter.com||Twitter social networks||80, 443|
|*.ads-twitter.com||Twitter social networks|
|*.twimg.com||Twitter social networks|
|*.facebook.net||Facebook social networks|
|*.fbcdn.net||Facebook social networks||80, 443|
|*.cdninstagram.com||Instagram social networks||22, 80, 8080|
|*.google.com||Google social networks|
|*.googleapis.com||Google social networks|
|*.googleusercontent.com||Google social networks|
|*.googlevideo.com||YouTube social networks|
|youtube.com||YouTube social networks||80, 443|
|*.ytimg.com||YouTube social networks|
|*.linkedin.com||LinkedIn social networks||80, 443|
|*.licdn.com||LinkedIn social networks||80, 443|
|*.zendesk.com||80, 443, 8080|
|*.appcues.com||22, 80, 443|