Article updated: March 19, 2023
Troubleshoot display issues
If you’re seeing slow load times or display issues, try the following solutions.
Refresh Hootsuite in your web browser
Select the refresh button
in your web browser.
Alternatively, you can use these keyboard shortcuts:
- Mac: Press Shift + Command + R
- PC: Press Ctrl + F5
Use private browsing mode
Use a private browser instance to skip any browser cookies, cache, or active add-ons. These might cause problems with the Hootsuite display. You can find instruction for each browser using the following links:
Clear browser data
Clear your browser data as far back as possible. Clearing browser data includes the following:
- Clearing your browser cache
- Clearing your browser cookies
- Deleting your browser history
Use the following links to find instructions for your browser.
Change your browser's cookie settings
If an area of the dashboard appears blank, cookies for the site could be blocked or disabled in your browser’s settings.
You’ll need to allow cookies in your browser’s privacy and security settings. Use the following links to find instructions for your browser.
Advanced - Authorize Hootsuite domain names
If some or all of Hootsuite's web services are not loading, your firewall settings could be blocking a domain name used for the service.
To ensure that Hootsuite functions as intended, mark the domains in the following table as known and safe by authorizing them.
Forward this list to your IT department to authorize these domains.
| Domain | Impacted area if not allowed | Ports |
|---|---|---|
| *.hootsuite.com | Hootsuite dashboard won't load | 443 |
| *.cloudfront.net | Hootsuite dashboard | 80, 443 |
| *.gravatar.com | Hootsuite profile image won't load | |
| *.gstatic.com | Hootsuite-specific fonts won't load | |
| *.hootsuite-insights.brandwatch.com | Hootsuite Insights won't load | |
| ow.ly | Ow.ly shortened links won't resolve | 80 |
| *.giphy.com | Gifs from giphy.com won't load in Composer | 80, 443 |
| *.pixabay.com | Images from pixabay.com won't load in Composer | 25, 80, 443 |
| *.twitter.com | Twitter social networks | 80, 443 |
| *.ads-twitter.com | Twitter social networks | |
| *.twimg.com | Twitter social networks | |
| *.facebook.net | Facebook social networks | |
| *.fbcdn.net | Facebook social networks | 80, 443 |
| *.cdninstagram.com | Instagram social networks | 22, 80, 8080 |
| *.google.com | Google social networks | |
| *.googleapis.com | Google social networks | |
| *.googleusercontent.com | Google social networks | |
| *.googlevideo.com | YouTube social networks | |
| youtube.com | YouTube social networks | 80, 443 |
| *.ytimg.com | YouTube social networks | |
| *.linkedin.com | LinkedIn social networks | 80, 443 |
| *.licdn.com | LinkedIn social networks | 80, 443 |
| *.s3.amazonaws.com | 80, 443 | |
| *.zendesk.com | 80, 443, 8080 | |
| *.herokuapp.com | 80, 443 | |
| *.appcues.com | 22, 80, 443 | |
| api.smartling.com | 80, 443 | |
| *.mktoresp.com | 80, 443 | |
| *.quantserve.com | ||
| *.bizographics.com | ||
| *.ggpht.com | ||
| *.maxcdn.com | ||
| *.tf-cdn.com |
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