Troubleshoot display issues

If you’re seeing slow load times or display issues, try the following solutions.

Refresh Hootsuite in your web browser

Select the refresh button in your web browser.

Alternatively, you can use these keyboard shortcuts:

• Mac: Press Shift + Command + R
• PC: Press Ctrl + F5

Use private browsing mode

Use a private browser instance to skip any browser cookies, cache, or active add-ons. These might cause problems with the Hootsuite display. You can find instruction for each browser using the following links:

• Chrome
• Firefox
• Safari
• Edge

Clear browser data

Clear your browser data as far back as possible. Clearing browser data includes the following:

• Clearing your browser cache
• Clearing your browser cookies
• Deleting your browser history

Use the following links to find instructions for your browser.

• Apple Safari
• Google Chrome
• Mozilla Firefox
• Microsoft Edge

Change your browser's cookie settings

If any area in Hootsuite appears blank, cookies for the site could be blocked or disabled in your browser’s settings.

You’ll need to allow cookies in your browser’s privacy and security settings. Use the following links to find instructions for your browser.

• Google Chrome
• Apple Safari
• Mozilla Firefox
• Microsoft Edge

Advanced - Authorize Hootsuite domain names

If some or all of Hootsuite's web services are not loading, your firewall settings could be blocking a domain name used for the service.

To ensure that Hootsuite functions as intended, mark the domains in the following table as known and safe by authorizing them.

Domain names to authorize

Forward this list to your IT department to authorize these domains.

Domain names to allow

Domain	Impacted area if not allowed	Ports
*.hootsuite.com	Hootsuite won't load	443
*.cloudfront.net	Hootsuite	80, 443
*.gravatar.com	Hootsuite profile image won't load
*.gstatic.com	Hootsuite-specific fonts won't load
*.hootsuite-insights.brandwatch.com	Hootsuite Insights won't load
ow.ly	Ow.ly shortened links won't resolve	80
*.giphy.com	Gifs from giphy.com won't load in Composer	80, 443
*.pixabay.com	Images from pixabay.com won't load in Composer	25, 80, 443
*.twitter.com	Twitter social networks	80, 443
*.ads-twitter.com	Twitter social networks
*.twimg.com	Twitter social networks
*.facebook.net	Facebook social networks
*.fbcdn.net	Facebook social networks	80, 443
*.cdninstagram.com	Instagram social networks	22, 80, 8080
*.google.com	Google social networks
*.googleapis.com	Google social networks
*.googleusercontent.com	Google social networks
*.googlevideo.com	YouTube social networks
youtube.com	YouTube social networks	80, 443
*.ytimg.com	YouTube social networks
*.linkedin.com	LinkedIn social networks	80, 443
*.licdn.com	LinkedIn social networks	80, 443
*.s3.amazonaws.com		80, 443
*.zendesk.com		80, 443, 8080
*.herokuapp.com		80, 443
*.appcues.com		22, 80, 443
api.smartling.com		80, 443
*.mktoresp.com		80, 443
*.quantserve.com
*.bizographics.com
*.ggpht.com
*.maxcdn.com
*.tf-cdn.com