Article updated: April 04, 2023
Troubleshoot the Hootsuite mobile app
If your Hootsuite mobile app is not behaving as expected, try these troubleshooting steps to resolve the issue.
Install the latest Hootsuite app update from the app store
The latest version of the Hootsuite mobile app has the most recent feature updates and bug fixes, and will often address any issues.
The lowest officially supported version of iOS on the Hootsuite mobile app is 15.
Check the version for the installed app
- In the Hootsuite mobile app, select your account profile picture
.
- Select the Settings tab.
- The version number is shown in the bottom right.
Check your OS version
- Open the Settings app on your mobile device.
- Select General.
- Select About.
- Look for a number next to the version. This is the iOS version on your mobile device.
The latest version of the Hootsuite mobile app has the most recent feature updates and bug fixes. The lowest officially supported version of the Android operating system on the Hootsuite mobile app is 5.
To determine which mobile app version you're running, do the following:
-
Select your profile picture
- Select More
in the top right.
- Select Version info.
To determine which version of the operating system you're running, do the following:
- Select the Settings app on your Android device.
- Scroll to the bottom and select About phone.
- Select Software information.
- Look for Android version.
Uninstall and then reinstall the Hootsuite app
Removing and reinstalling apps is a common troubleshooting step to delete all data and start fresh to make sure the app is working as expected. Loading issues, like a blank or black screen, are often fixed with these steps.
Uninstall the Hootsuite mobile app
- Touch-and-hold the Hootsuite mobile app.
- Select Remove App.
- Select Delete App to confirm.
- Select Delete to confirm again.
Note: Uninstalling the Hootsuite mobile app does not delete your Hootsuite account. See Manage your mobile subscription.
Reinstall the Hootsuite mobile app
- Open the App Store on your mobile device.
- Select search (magnifying glass icon), enter Hootsuite in the search field, and then select Search.
- Select Install on the Hootsuite mobile app.
- Select Open.
Important: After the app is reinstalled, re-enable notifications in the Hootsuite mobile app and in your device settings (see Manage Hootsuite mobile notifications).
Removing and reinstalling apps is a common troubleshooting step to delete all data and start fresh to make sure that the app is working as expected. Loading issues, such as a blank or black screen, are often fixed with these steps.
Uninstall the Hootsuite mobile app
- Select the Settings app on your Android device.
- Select Apps.
- Select the Hootsuite mobile app.
- Select Uninstall.
- Select OK.
Reinstall the Hootsuite mobile app
- Open the Play Store on your Android device.
- Enter Hootsuite in the search field, and then select Search.
- Install the Hootsuite app.
Important: After the app is reinstalled, re-enable notifications in the Hootsuite mobile app and in your device settings. For more information, see Manage Hootsuite mobile notifications.
Troubleshoot notifications
If you have notifications turned on in the Hootsuite mobile app but you aren’t getting them, complete the troubleshooting in the previous sections, and then check for any device settings that might be blocking notifications:
- Make sure that notifications for the app are allowed in your device settings as well (see Set permissions for the Hootsuite mobile app for instructions).
- Make sure that notifications are not set to hidden on your lock screen.
- In your device Settings, select Notifications.
- Select Show Previews.
- Select Always.
- If Cellular Data is not enabled for the Hootsuite mobile app, this could be affecting your notification delivery.
- Do not disturb mode will block push notifications. Other energy-saving device settings or apps can also prevent notifications from being pushed out properly.
If you’re still not getting notifications after checking your device settings, try resetting your notifications with the following steps:
- Turn off each notification in the Hootsuite mobile app. Select each toggle to turn it off.
- Sign out of the Hootsuite app, and then sign back in.
- Turn each notification back on by selecting each toggle.
If you have notifications turned on in the Hootsuite mobile app but you aren’t getting them, complete the troubleshooting in the previous sections, and then check for any device settings that might be blocking notifications:
- Make sure that notifications for the app are turned on in your Android device Settings (see Set permissions for the Hootsuite mobile app for instructions).
- Do not disturb mode will block push notifications. Other energy-saving device settings or apps can also prevent notifications from being pushed out properly.
If you’re still not getting notifications after checking your device settings, try resetting your notifications with the following steps:
- Turn off each notification in the Hootsuite mobile app. Select each toggle to turn it off.
- Sign out of the Hootsuite app and then sign back in.
- Turn each notification back on by selecting each toggle.
Contact us
If after completing these troubleshooting steps the app is still not working as expected, please contact our support team with the following information:
- Your Hootsuite account email address
- Your device model and operating system version
- Whether you created your Hootsuite account on the web version of Hootsuite or the mobile app.
- The name of the social account experiencing issues or not receiving notifications
- The actions that are resulting in the error or unexpected behavior
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