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  Article updated: November 05, 2021

Account FAQ

Check out the following answers to frequently asked questions about accounts.

How do I check what plan type I have?

To find your current plan type, go to My profile. Your plan type is listed under your name.
My profile menu with the plan and account settings area highlighted

How does the 30-day trial work?

You can explore the benefits of a (paid) Hootsuite Professional or Team plan for 30 days, at no cost. When you sign up for the free trial, every function and feature offered on the paid plan is available to you for 30 days from sign-up.

You can only sign up for one free trial. However, you can explore both Professional and Team plan types by changing from one plan to the other during the 30-day trial period.

Note: The trial period does not restart when you change your plan type.

When the trial period is complete, your Hootsuite account transitions automatically to the plan type you selected on sign-up, and the payment method on your account is charged. Ensure a smooth transition by keeping your payment information up to date. Annual subscriptions require a one-year commitment, and monthly subscriptions are charged one month in advance. Paid (premium) apps are billed on a monthly basis only.

Important: Hootsuite will send you an email notification five days before your trial period ends. To avoid unwanted charges, you can change to a free plan or cancel your account before the trial expires. Hootsuite invoices accounts and collects payment at the beginning of a payment cycle for the upcoming month.

If you change your trial to a free plan, you lose the features associated with the paid plan. For more information, see Overview of Hootsuite plans.

I forgot my password. What should I do?

If you don’t remember your Hootsuite account password, select Forgot password on the Sign in page to be directed to a password reset page. Enter your email and we’ll send you a link to reset your password.

If you don’t see the email in your inbox, check your spam or junk folders before contacting our support team.

What are the differences between the Hootsuite plan types?

To view the differences between Hootsuite plan offerings, see Overview of Hootsuite plans. You can also find a comparative chart for the different Hootsuite plan types on our Plans and Pricing page.

Will my plan type change?

Hootsuite will not change your plan type without your consent. Hootsuite will only step in during situations when the Hootsuite Terms of Service have been violated. See Self-serve terms and Enterprise terms. See the following regarding changing your plan type:

  • Hootsuite Free plan users can upgrade to a monthly or annual payment plan; the changes will take effect immediately.
  • If you are on a monthly subscription, you can make changes to your plan at any time. You can make one change per billing cycle, including switching to an annual subscription (which would take effect at the end of the monthly billing cycle) or changing your plan type.
  • If you are on an annual subscription, you must complete your one-year commitment before switching to a monthly subscription or free account.
  • If you are a Hootsuite Enterprise plan member, you can make changes to your plan with the assistance of your Hootsuite customer success manager.

When you make any plan or account modifications, Hootsuite sends an email confirming the changes to the email address associated with the account. This includes changes to an organization within Hootsuite.

Hootsuite organization plan changes can only be made by the organization super admin.