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  Article updated: September 16, 2021

Monitor brand reviews with ReviewTrackers

You can monitor your brand's reviews and social mentions in one place with the ReviewTrackers app. ReviewTrackers consolidates reviews from more than 85 sites, including Google+, Yelp, Facebook Reviews, BBB, TripAdvisor, and OpenTable.

Install the free app integration to manage reviews alongside your Hootsuite streams. You can filter your review streams to manage custom groups, and you can add notes to reviews or share them to your other social accounts. You can also respond to Google and Facebook reviews right from the app stream in Hootsuite.

This integration requires a ReviewTrackers account. Learn more about ReviewTrackers.

Install the ReviewTrackers app

  1. Go to My profile, and then select Install Hootsuite apps.
  2. In the top right, search for ReviewTrackers.
  3. At the bottom of the listing for the app, select Install.
  4. Select Add streams to a new tab, or select Add streams to an existing tab and then select from the drop-down list.
  5. Select Finish. You are redirected to the app stream.
  6. Select Connect with ReviewTrackers, enter your account credentials, and authorize the connection.

Add more app streams

After the ReviewTrackers app is installed in your dashboard, you can add multiple app streams for monitoring different locations or review sites in separate streams.

  1. Go to Streams , select the board where you want to add the app stream, and then select Add Stream.
  2. Select Apps on the left.
  3. Select ReviewTrackers to add the stream to the dashboard.
  4. Select Connect with ReviewTrackers, enter your account credentials, and authorize the connection.

Filter the reviews in your stream

  1. Select Search in the top right.
  2. Filter by location, review site, number of stars, status, date range, or keywords.
  3. Enter a name for the stream in the Stream Title field.
  4. Select Search.

Respond to a review

Select the title of a review to open it in the review site, and respond from there.

OR

Hover your mouse over a review, select View on ReviewTrackers to open the review in your ReviewTrackers account, and then select Respond.

Respond to a Google or Facebook review

Integrate your Google and Facebook accounts with your ReviewTrackers dashboard to enable the ability to respond to those reviews directly from Hootsuite.
How to integrate your Google account
How to integrate your Facebook account

All reviews for integrated Facebook accounts display a response field in the app stream. For Google reviews, only those pulled in after the integration can be responded to from the app.

To respond to a review, select the field, enter a reply, and then select Reply.

When the stream is refreshed, the status of the review updates to RESPONDED, and your response appears in the stream. Select the title of the review to open it on the review site and see your response there.

Add a note to a review

You can add contextual notes to reviews in your streams to share internal information with your team. Notes added in your Hootsuite stream will also appear in your ReviewTrackers account.

  1. Hover your mouse over a review, and then select Notes in the top right.
  2. Enter the note in the field below the review, and then select Add note.

To view any notes, select Notes in the top right of a review to expand and display them below the review.

Share a review to your social accounts

  1. Hover your mouse over the review, and then select Share link on Hootsuite in the top right of the review. A pre-populated thank you with a link to the review is sent to your compose box.
  2. Select the social profiles that will publish the post from the profile picker.
  3. Edit the post as needed, or attach an image, and then select Post Now, or select Scheduling to publish the post later. To learn more, see Work with images.