Article updated: May 13, 2021
Troubleshoot Amplify advocate issues
How do I reset my password?
On the Amplify login screen, select Forgot password and enter your email address to receive an email to reset your password. Follow the steps outlined in the email.
Note: If you use Hootsuite, resetting your Amplify password also resets your Hootsuite password.
Why do I get an error when trying to share a certain social network?
Make sure that you have that social network connected to Amplify. See Join Amplify and connect your social accounts to learn how to see which networks are connected, and if necessary, connect or reconnect the missing network.
My Amplify mobile app is loading slowly or having display issues
If you’re having display issues with the Amplify mobile app, try signing out and signing back in:
- Select Profile.
- Select Settings in the top right.
- Select Sign Out at the bottom.
- Sign back in to the Amplify app.
If this doesn’t solve the problem, try uninstalling and reinstalling the Amplify app.
“Your email or password do not match”
First, make sure that Caps Lock is not turned on and that you have entered your password correctly. If you still can’t sign in, select Forgot password to have a password reset email sent to you, create a new password, and use the new password to log in to Amplify.
"You do not have permission to use Amplify” in Hootsuite
Only Amplify admins can use the Amplify app integration in Hootsuite Streams. Admins use Amplify in Streams to manage content and publishing permissions. Employee advocates should use the Amplify app for iOS or Android devices or Amplify for desktop at amplify.hootsuite.com.
“Email is not recognized. Please contact System Administrator”
If you see this error message, it is likely because of one of the following:
- The email entered contains a typo.
- The email entered is not the email that was used to register you for Amplify.
- The email is valid but has not been added to your company’s Amplify account yet. This should be done within the next two business days.
“You’re already logged in to Hootsuite. Continue?”
Amplify displays this message if you use Hootsuite and you are signed in to the Hootsuite mobile app on your device.
If your Hootsuite and Amplify account emails are the same, select Continue to open Amplify without having to sign in.
If you are signed in to the Hootsuite app with a different email from your Amplify account email:
- Sign out of the Hootsuite mobile app.
- Force close and reopen the Amplify app.
- Sign in to Amplify using the correct credentials.
For additional technical support, please contact your Amplify admin.