Article updated: May 09, 2022
Troubleshoot Amplify advocate issues
Having trouble with Amplify? Let's see if we can help. Here are some frequently asked questions and answers.
Audience: Amplify advocates
Trouble sharing to one of your accounts
If you cannot select an account and the account is connected, it may be because your admin limited the social accounts that the post you want to share can be published to.
Log in issues
You know the drill, make sure that Caps Lock is not turned on and that you have entered your password correctly. If you still can’t sign in, select Forgot password to have a password reset email sent to you. That will allow you to create a new password and log in to Hootsuite. See also Troubleshoot sign-in issues.
If you see an "Email not recognized" message, try the following checks:
- A simple typo in your email. (Hey, it happens.)
- Check to see if the email entered is the email that was used to register you for Amplify.
- If your email is valid and still isn't working, it may not have been added to your company’s Amplify account yet. This can sometimes take a couple of days.
For additional support, please contact your Amplify admin.
Can't find what you're looking for? We're here to help