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  Article updated: May 15, 2024

Troubleshoot Amplify advocate issues

Having trouble with Amplify? Let's see if we can help. Here are some frequently asked questions and answers.

Trouble sharing to one of your accounts

Make sure the social account is connected to Hootsuite. See Connect a social account to Hootsuite for instructions. You may also want to check out Manage your social account connections.

If you cannot select an account and the account is connected, it may be because your admin limited the social accounts that the post you want to share can be published to.

Log in issues

You know the drill, make sure that Caps Lock is not turned on and that you have entered your password correctly. If you still can’t sign in, select Forgot password to have a password reset email sent to you. That will allow you to create a new password and log in to Hootsuite. See also Troubleshoot sign-in issues.

If you see an "Email not recognized" message, try the following checks:

  • A simple typo in your email. (Hey, it happens.)
  • Check to see if the email entered is the email that was used to register you for Amplify.
  • If your email is valid and still isn't working, it may not have been added to your company’s Amplify account yet. This can sometimes take a couple of days.

For additional support, please contact your Amplify admin.


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