Article updated: June 24, 2021
About login verification
Hootsuite's login verification system provides an extra layer of security by asking you to verify your account with a confirmation code sent to the email address associated with your Hootsuite account.
Hootsuite requires login verification after too many failed login attempts, or when you attempt to sign in to your Hootsuite account from a new location or IP address. Multiple failed login attempts trigger Captcha as an additional login verification. If you attempt to sign in from a new location, Hootsuite sends a notification to the email address associated with your Hootsuite account.
Verify your account
- Too many failed login attempts or logging in from a new location or IP address launches the Verify your account page. From here, select Send to (your account email address). Hootsuite sends a confirmation code to that email address.
- Paste the code into the Verify Your Account page, and then select Submit. Hootsuite logs the location to avoid prompting another verification.
If you do not receive the verification email, select Resend on the verification page. See Troubleshoot not receiving Hootsuite emails for additional troubleshooting steps.
Tip: Change your password if you suspect someone is attempting to access your account without your permission. See Change your profile information, email, and password for more information.
For added security, you can also set up multi-factor authentication to prompt two-step verification any time Hootsuite detects a log in attempt from a new location. See Set up multi-factor authentication for more information.