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  Article updated: November 29, 2023

Overview of custom permissions

Assign custom permissions to control access to Hootsuite functions and help prevent missteps. Custom permissions are assigned at the organization, team, and social account levels.

Plans: Business and Enterprise

Custom organization permissions

Set permissions to manage the structure of your organization.

  1. Go to My profile my-profile.png, and then select Manage accounts and teams.
  2. Select Manage.
  3. Point to a member, select Settings , and then select Manage permissions.
    Member settings with Manage permissions highlighted.
  4. Select Custom and then select from the following permissions:
    • Advanced Analytics: Manage settings - Manage Advanced Analytics settings.
    • Manage Members - View, edit, add, and delete organization members.
    • Manage Teams - View, edit, add, and delete teams in the organization.
    • Add Social Network - Add social accounts to the organization.
    • Remove Social Network - Remove social accounts from the organization.
    • Manage Social Networks - View, edit, add, and delete social accounts in the organization.
    • Manage Organization Permissions - Set permissions for the organization.
    • Manage Organization Profile - Manage organization profile information.
    • Manage Hootsuite University Provisioning - Manage access to Hootsuite Academy.
    • Manage Vanity URLs - Edit, add, and delete the organization's vanity URLs.
    • Manage Archives - Edit, add, and delete the organization's Twitter archives.
    • Manage Genesis - Configure Adobe Genesis settings.
    • Manage Message Tags - Edit, add, and remove tags in the tag library.
    • Manage Automation - Edit, add, and remove automated assignments and tag rules.
    • Access Inbox 2.0 Settings - Access and manage admin settings in Inbox 2.0.

Custom team permissions

Set permissions to manage teams in your organization.

  1. Go to My profile , and then select Manage accounts and teams.
  2. Select Manage.
  3. Point to a team, select Settings , and then select Manage permissions.
    Team settings with manage permissions highlighted.
  4. Select Custom and then select from the following permissions:
    • Manage Team Members - Add or remove members from a team.
    • Manage Team Information - Manage team name, avatar, and team access to vanity URLs.
    • Manage Social Networks in the Team - Add or remove social accounts from the team.
    • Manage Vanity URLs - Add or remove team access to organization's vanity URLs.
    • Manage Team Shared Streams - Manage team's shared streams.
    • Manage Team Permissions - Set permissions for the team.
    • Manage Content Library and Assets - Edit, add, and delete assets in the team's content libraries.
    • Override Team Queue Permissions in Inbox 2.0 - Filter and sort conversations in Inbox 2.0.
    • Access Inbox 2.0 Analytics - Access Inbox 2.0 monitoring, reports, and exports.
    • Assign to Any Agent in Inbox 2.0 - Assign Inbox 2.0 conversations to any agent in any team.
    • A member can manage Amplify content - Team members can manage Amplify content.

Custom social account permissions

Set permissions to manage and publish to social accounts in your organization.

  1. Go to My profile , and then select Manage accounts and teams.
  2. Select Manage.
  3. Point to a social network, select Settings , and then select Manage permissions.
    Social network settings with manage permissions highlighted.
  4. Select Custom and then select from the following permissions:
    • Basic Usage - Read-only access to a social account.
    • Publish Message - Publish messages, comments, and replies, and hide Facebook comments.
    • Publish Message with Approval - Require approval to publish messages. No approval is required for comments and replies.
    • Comment and Reply - Comment, reply, and publish messages to the social account.
    • Comment and Reply with Approval - Comments, replies, and publishing require approval.
    • Facebook Private Messages - Send private Facebook messages.
    • React - Like or favorite content, comments, and replies on any social account.
    • Twitter Retweets - Retweet Twitter messages.
    • Approve Messages - Approve team members posts, comments, and replies.
    • View Private Stream - View private messages (for example, Twitter direct and Facebook private messages).
    • Manage Contacts - Manage contacts like Twitter followers and Facebook friends.
    • Manage Social Network Profile - Edit social profile (name, picture, and secure post settings). See Sync an account's profile picture or name.
    • Manage Member Social Network Permissions - Set permissions for social accounts. See Assign social account permissions.
    • Promote Ads - Promote posts (on Facebook, Instagram, or LinkedIn).
    • Manage Ad accounts - View, add, and remove ad accounts for the social account. See Manage ad accounts and advertising permissions.
    • Mask Messages in Inbox 2.0 - Replace sensitive messages with asterisks in Inbox 2.0.
    • Bulk Resolve Conversations in Inbox 2.0 - Resolve multiple conversations at once in Inbox 2.0.
    • Manage conversations in Inbox 2.0 - Basic conversation actions in Inbox 2.0 like adding topics or tags, assigning the conversation, and setting conversation as pending and resolved.
    • Reply to private messages in Inbox 2.0 - Reply to private messages in Inbox 2.0.
    • Social Media actions in Inbox 2.0 - Like, hide, retweet, and delete messages in Inbox 2.0. Follow contacts in Inbox 2.0.
    • Take conversations in Inbox 2.0 - Take conversations from other agents in Inbox 2.0.

 

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