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  Article updated: October 22, 2021

Add a member to an organization or team

Organization Super admins and Admins can invite other members to join an organization and collaborate on managing social accounts. You can add members to organizations and teams. And then you can assign individuals or teams access to one or more social accounts.

Plans: Team, Business, Enterprise

Once you've created your organization and your teams, you can invite members to them. The members you've invited receive their invitation by email. If they don't have a Hootsuite account, we prompt them to set one up. If an invitee needs to create an account password , they can use the following link: hootsuite.com/reset-password.

Note: We do not upgrade Hootsuite Free plan members to a different plan when they join an organization. We provide them access to limited advanced features through the organization. Access to features in their own accounts remains at the Free level. For more on Hootsuite plan types and their features, see Overview of Hootsuite plans.

If you have not created an organization, see the following:

Invite a member to an organization

  1. Go to My profile, and then select Manage accounts and teams.
  2. To add a member to a specific organization, select Manage next to that organization.
  3. Select Invite members.
    manage area for a sample organization with callouts showing where to add a team, invite members, and add social accounts
  4. Enter email addresses, separated by commas. Optionally, include a message, and then add the member to a team. The members you've invited receive an email invitation. If they do not have a Hootsuite account, they will be prompted to set one up. You can select Settings for any member to add that member to a team or set their permissions.

Once you add a member to a team, you are prompted to share streams and boards with them. Select the streams and boards, and then select Copy Streams. This ensures the new member is set up to collaborate when they join the organization.

Invitees are prompted to accept the shared streams when they sign in to their Hootsuite accounts. If they reject this prompt, they will need to manually create the streams and boards.

Manage invitations

You can check to see if your invitees have accepted their invitation and activated their accounts. Pending invites only show people who don't already have their own Hootsuite accounts.

  1. Go to My profile , and then select Manage accounts and teams.
  2. Select Settings, and then select View Pending Invites.
    manage area for a sample organization showing options when settings is selected

Add a member to a team

  1. Go to My profile, and then select Manage accounts and teams.
  2. To add a member to a specific team in an organization, do the following:
    • Enterprise and Business plan members - Select Teams in the organization.
    • Team plan members - Select Manage next to the team in the organization.
  3. Select the team from the list of teams, and then select Add a Member.
  4. Select an existing organization member from the list, or select Add new member to invite a new member to the team.
    sample organization with overview tab selected showing options