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  Article updated: November 10, 2021

Manage your Hootsuite mobile subscription

Hootsuite mobile offers in-app subscriptions when you switch from a Free plan to the Professional plan. Upgrades begin with a 30-day free trial and transition to a paid subscription at the end of the 30 days.

Hootsuite mobile subscriptions renew automatically each month or year. They are billed to your Google Play or Apple ID account payment method at the beginning of each billing cycle.

To avoid unwanted charges, downgrade your Hootsuite mobile account to Free and cancel your payment subscription through Google Play or the Apple App Store at least 24 hours before your next billing date, or before your free trial expires.

Important: If your Hootsuite account was not upgraded via in-app mobile subscription, your plan must be switched or deleted using the web version of Hootsuite. For more information, see Manage your Hootsuite plan and account.

Upgrade to a Professional plan

The upgrade will be reflected in the web version of Hootsuite as well.

iOS Android
  1. Select your profile picture to manage your account.
  2. Select Current Plan: Free.
  3. Select Go Monthly, or Go Annual to select the billing subscription period that will begin automatically at the end of your free trial.
  4. Select Confirm to confirm the subscription with your Apple App Store account and associated payment method.
  5. Enter your Apple ID password and then select Sign In.

Note: Payment receipts for your in-app subscription will be sent by Apple to your Apple ID account email address, which may be different from your Hootsuite account email address.

Switch to a Free plan and cancel your mobile subscription

The downgrade will be reflected in the web version of Hootsuite as well.

iOS Android
  1. Select your profile picture to manage your account.
  2. Select Current Plan: Professional.
  3. Select I understand, please downgrade.
  4. Select Take me to the App Store.
    If you are not directed to the app store, follow these steps to cancel your subscription.
  5. Select Cancel Trial, or Cancel Subscription.
  6. Select Confirm.

Cancel your Hootsuite account and mobile subscription

iOS Android

Important: Because in-app subscriptions are billed through the Apple App Store, your Hootsuite account and app subscription both have to be canceled separately.

  • First, cancel your mobile payment subscription with the Apple App Store to stop further charges.
    1. In your device Settings, select [Your Name] - Apple ID, iCloud, Media & Purchases.
    2. Select Subscriptions. You may be prompted to sign in.
    3. Select the subscription you want to cancel.
    4. Select Cancel Subscription.
    5. Select Confirm.
      See Apple's help article for full steps
  • Second, cancel your Hootsuite account using the web version of Hootsuite. Hootsuite accounts cannot be canceled directly from the mobile app. For instructions, see Manage your Hootsuite plan and account.

Mobile subscription billing

iOS Android

Subscriptions for the Hootsuite mobile app are paid to Apple, and are therefore subject to Apple’s Services Terms and Conditions. Hootsuite does not have visibility into purchases made through an app store, or access to information about those transactions.

If you experience an issue with any Apple purchases, please visit Apple Support. You will be asked to sign in with your Apple ID and password, and then you can report your issue.

Changes to the billing information or payment method on file for your mobile subscription must also be made through Apple. See Apple's help article for instructions