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  Article updated: October 06, 2022

Switch from a paid plan type to a free plan

You can only sign up for one free trial of Hootsuite. But, you can change your Hootsuite trial or paid plan to a free plan at any time.

If you change a paid plan to a free plan, the change will take effect at the end of the current billing period. Note that changing from a paid plan to a free plan means you'll lose your paid plan features. For information on plan types and their features, see Overview of Hootsuite plans.

If your account is overdue or suspended, see Manage an overdue or suspended account.

Change to a free plan

  1. Free plans can manage a maximum of 2 social accounts. If you have more than 2 social accounts, you must first remove one of those social accounts. For instructions, see Remove a social account from Hootsuite.
  2. If you are a member of an organization, you must first leave that organization. For instructions, see Leave an organization.
  3. Go to My profile, and then select Manage my plan.
    Hootsuite main navigation with My profile selected and the plan and account settings highlighted.
  4. Select Manage my Subscription, and then select Downgrade to Free. You will have access to all of the paid plan features until the current billing period ends.
    Billing page with manage my subscription area highlighted.

If you experience problems switching your plan type, please follow the instructions to clear your cache using the steps found in Troubleshoot display issues, and then try again.

Note: If you upgraded to Professional through the mobile app, you need to change your plan type and cancel your mobile subscription through the mobile app as well. For more information, see Manage your Hootsuite mobile subscription.

 

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